Contact us

The quickest way to reach the editorial team is by email: [email protected].

What to write to us about

• Corrections. If a figure or statement looks wrong, send the page address and a link or screenshot showing the correct position.
• Changes to the casino's terms. Tell us what changed and when you noticed.
• Questions about a review. We are happy to explain how a score was reached.
• Press and partnership enquiries. Please put "Press" in the subject line.

What we cannot help with

We are not Mad Casino. We cannot access accounts, process withdrawals, reset passwords, change bonus terms or take sides in a dispute. Those questions need to go to the casino's own support team; our support review explains how to get a useful answer, and the complaints guide covers escalation.

Response times

We aim to reply within five working days. Corrections are prioritised.

If you need help with gambling

Please do not wait for an email reply. Call the National Gambling Helpline, run by GamCare, free on 0808 8020 133 at any time, or visit BeGambleAware.org.

Your data

We use your email address only to reply to you, and we delete correspondence after twelve months unless it relates to an open correction. Details are in our privacy policy.

Reporting a problem with this site

If a page will not load, a link is broken or something displays badly on your phone, tell us which page and which device or browser you were using. Technical faults are usually fixed within a day or two. We do not run a comment section or social media inbox, so email is the only route, and every message is read by a member of the editorial team rather than an automated system. Please do not send account passwords, identity documents or card details: we never need them and will delete them on receipt.